TERMS OF SERVICE

Operation Homefront Heroes, Inc.

Last Updated: December 5th, 2025

1. Introduction

Welcome to Operation Homefront Heroes, Inc. (“Operation Homefront Heroes,” “we,” “us,” or “our”).
These Terms of Service (“Terms”) govern your use of our website, https://swflvets.org (“Site”), including submitting donations, registering for events, creating donor accounts, or accessing any content or services we provide.

By using the Site, you agree to these Terms.
If you do not agree, please do not use the Site.

2. About Our Organization

Operation Homefront Heroes, Inc. is a registered 501(c)(3) nonprofit organization dedicated to supporting veterans in Southwest Florida.

All donations made through this Site support our charitable mission unless otherwise specified.

3. Use of the Website

You agree to use the Site only for lawful purposes. You may not:

Interfere with or disrupt Site functionality
Attempt to gain unauthorized access to servers, accounts, or data
Upload harmful code or misuse forms
Use the Site to engage in fraudulent or abusive behavior

We may suspend or restrict access for users who violate these Terms.

4. Donations

4.1 Payment Processing

Online donations are processed through trusted third-party services, including:

GiveWP (donation form platform)
Stripe (payment processor)

By submitting a donation, you authorize Stripe to charge your selected payment method for the amount you specify.

4.2 Recurring Donations

If you choose recurring donations:

You authorize Stripe to automatically charge your payment method at the selected interval
You may modify or cancel recurring donations at any time through the Donor Dashboard or by contacting us

4.3 Refund Policy (Case-by-Case Determination)

Because donations support ongoing nonprofit programs, donations are generally non-refundable.

However, we understand that circumstances arise.
We may consider refunds on a case-by-case basis, such as:

Duplicate transactions
Donation amount errors
Fraudulent or unauthorized donations
Technical issues during processing

Refund decisions are made at our discretion.
To request a refund, contact us at:

📧 [Insert Email Address]
📞 [Insert Phone Number (optional)]

4.4 Tax-Deductible Status

Donation receipts are automatically provided for tax purposes.

Operation Homefront Heroes, Inc. is a registered 501(c)(3) organization.
Please consult your tax professional regarding deductibility.

5. Donor Accounts

Donors may create accounts through our Donor Dashboard (powered by GiveWP).
By creating an account, you agree to:

Provide accurate account information
Keep your login credentials confidential
Accept responsibility for activity under your account

We may terminate or suspend accounts for misuse or violations.

6. Third-Party Services

Our Site integrates with several third-party providers, including:

Stripe (payment processing)
GiveWP (donation management)
Hosting, analytics, and security providers

These third parties may collect or process data as needed to provide their services.
Use of third-party services is governed by their respective terms and privacy policies.

You acknowledge that:

We are not responsible for third-party failures or outages
Donations may be temporarily delayed due to third-party issues
Payment processing is subject to Stripe’s rules and verification processes

7. Event Registrations and Payments

If we host fundraising or community events:

Registration fees and ticket purchases may be processed through the same donation platform
Event-specific rules or refund policies may apply
We reserve the right to cancel or modify events due to unforeseen circumstances

For event-related questions, contact us at the information in Section 12.

8. Intellectual Property

All content on the Site—including text, graphics, logos, images, design elements, and structure—is the property of Operation Homefront Heroes unless otherwise noted.

You may not:

Copy or redistribute Site content
Modify, reproduce, or republish content
Use our logo or branding without permission

9. Links to External Sites

Our Site may include links to third-party websites for convenience, resources, or embedded content (such as videos or maps).

We are not responsible for:

Content on external sites
Security practices of external sites
Accuracy of external content
Privacy practices of those websites

Users follow external links at their own risk.

10. Disclaimers

The Site is provided on an “as-is” and “as-available” basis.
We make no guarantees about:

Website availability
Error-free operation
Third-party service uptime
Accuracy or completeness of content

To the fullest extent allowed by law, we disclaim all warranties, express or implied.

11. Limitation of Liability

To the maximum extent permitted by law:

Operation Homefront Heroes is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site.
Our total liability for any claim related to your use of the Site or donations is limited to the amount you donated in the transaction giving rise to the claim.

This limitation does not apply where prohibited by law.

12. Contact Information

For questions about these Terms, donations, refunds, or account issues:

Email: info@swflvets.org

13. Changes to These Terms

We may update these Terms from time to time. Changes are effective upon posting to the Site.

Your continued use of the Site after changes means you accept the updated Terms.